DSW Return Policy: How Long Do You Have to Return Items?
DSW gives customers 90 days to return or exchange most purchases. That’s plenty of time to decide if a
DSW gives customers 90 days to return or exchange most purchases. That’s plenty of time to decide if a pair of shoes is truly the right match for you. However, the shoes must be unworn and in their original packaging to qualify for a full refund.
For DSW VIP members, the return window extends even further. VIP Elite members get up to 365 days to return items, which is a huge perk if you’re someone who shops for seasonal footwear in advance.
If you’re in a hurry: Check the short info section at the end of the article.
How to Return Items to DSW
There are two main ways to return items: in-store and online.
- In-Store Returns
- Bring the item, along with the receipt or proof of purchase, to any DSW store.
- If you paid with a credit or debit card, the refund will go back to the same payment method.
- If you used PayPal or a gift card, you’ll receive store credit instead of a refund.
- Online Returns
- Log into your DSW account and request a return.
- Print the return shipping label and attach it to your package.
- Drop off the package at a designated shipping location.
Be aware that online returns may have a shipping fee deducted from your refund unless you’re a VIP Gold or Elite member, in which case return shipping is free.
What If You Lost Your Receipt?
Losing a receipt can be frustrating, but DSW has a solution. If you don’t have proof of purchase, they will try to look up the transaction using your account or payment method. If they can’t find it, you may still be eligible for store credit based on the item’s current selling price.
Are Worn Shoes Returnable?
DSW’s return policy is strict about shoes being in new condition. If you’ve already worn them outside, they are not eligible for return unless they are defective. It’s always a good idea to try them on indoors first and walk around on carpet to make sure they fit properly before deciding to keep them.
Final Sale Items and Other Restrictions
Not everything at DSW is returnable. Certain products, such as:
- Final sale items (clearly marked)
- Gift cards
- Customized or special-order products
cannot be returned or exchanged. It’s always best to check the item description or ask a store associate before purchasing if you’re unsure.
Exchanges: Getting the Right Size or Style
If your shoes don’t fit but you still want the same style, DSW allows exchanges within the return period. You can swap for a different size or even a different color as long as the price is the same.
Exchanges in-store are the fastest way to get what you need, but online exchanges work too—just follow the return process and place a new order.
Refund Timelines: When Will You Get Your Money Back?
Refunds typically take 5–10 business days to process, depending on your payment method. If you return an item in-store, you’ll usually see the refund processed faster than if you return by mail.
- Credit/Debit Cards: Refund goes back to the same card.
- Gift Cards & PayPal: Store credit is issued instead.
- Cash Purchases: Cash refund is given in-store.
Personal Experience with DSW Returns
I’ve personally had a smooth experience returning items at DSW. Once, I ordered a pair of boots online, but when they arrived, they were slightly too tight. I walked into a store with the box and receipt, and within minutes, I had store credit in hand. I ended up picking another pair the same day—no hassle at all.
Another time, I returned a pair by mail and had to pay a small shipping fee because I wasn’t a VIP member at the time. Lesson learned: signing up for DSW’s free VIP program is worth it for the free return shipping alone.
Short Info
- 90-day return window for most items (365 days for VIP Elite members).
- Items must be unworn and in original packaging.
- Returns accepted in-store and online (online returns may have a shipping fee).
- Lost receipt? You may still get store credit.
- Final sale items and worn shoes are not returnable.
- Refunds take 5–10 business days to process.
If you shop at DSW often, knowing these details can save you time and frustration. Their return policy is fairly generous, especially if you’re a VIP member. Just keep your receipt, try your shoes indoors first, and make sure they’re in new condition before returning. That way, the process will be quick and stress-free.
